You will learn how to reframe their thinking to give them a different perspective on something that previously painted a negative picture.

  • You will Learn

    Basic counselling skills, how to become a good listener, resolve emotional situations, learn about your own triggers and how not to take things personally.

  • Difficult Conversation Tips

    This course will expand on the most common communication blockers, how to recognise and overcome them. How to handle difficult callers or conversations to achieve an amicable outcome for both parties.

  • Bonus material

    You will receive a 24-page, A4 downloadable Accidental Counsellor workbook which also includes some comprehensive counselling theories that you can refer to and use as required.


5 Star Review

Author: Mariela Clarke

I found the course to be interesting and also enough information for a beginner counsellor. It had everything you needed to know, this was a good refresher as I have previously done a counsellor diploma.

5 Star Review

Author: Felicity Jones

I felt the course had good basic information.

5 Star Review

Author: Antonia Gates

It was an excellent course. I even applied myself to many of the examples and knowledge.

5 Star Review

Author: Janine Bauman

Great introductory short course. Recommend for those who work in student well being.

Course curriculum

Click on the down arrow to view the topics covered in each lesson

  • 1


    • Introducing Melanie and Sandra

    • Welcome to Country

    • VIDEO: How to use this course

  • 2


    • What is counselling?

    • What a counsellor isn’t...

    • Our response to others

    • Why we feel the way we do?

    • Strong emotions

    • Managing strong emotions

    • Don’t take things personally

  • 3

    Basic Communication

    • If you can name it you can tame it

    • Different communication styles

    • Assertive communication style

    • Listening

    • Basic listening skills

    • How do you help a grieving friend

    • How to be congruent and genuine

    • Empathy v’s Sympathy

    • Understanding the other person

  • 4


    • Understanding Crisis

    • The message channel

    • Barriers to communication

    • Communication rules

    • Deciding to listen

    • Actively listening

  • 5


    • The importance of silence

    • What is reflective listening

    • Reflecting feelings

    • Reflecting content

    • Responding to anger

    • Managing conflict

    • Working with Domestic Violence

    • Summarising skills

    • Reframing

    • Calming a telephone caller or somebody on the internet

  • 6

    Mental Health

    • What is stress

    • What is anxiety

    • What is wellbeing

    • Know the five signs

    • Suicide awareness

  • 7


    • Healthy Boundaries

    • Co-dependency

    • Self-righting

    • Self-care

    • Mindfulness

  • 8


    • Congratulations!

Enrol today!

The Accidental Counsellor course is the preferred choice of many with or without basic counselling skills. It will help fine tune your communication skills and make a positive difference to your conversational outcomes.